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Season Ticket Holder Handbook

Table of Contents

Ticket Sales & Operations Staff
Important Phone Numbers
Box Office & Phone Room Hours of Operation
Ticket Policies & Procedures
Managing Your Season Tickets & Benefits
Other Ticket Information
Game Day Information
More Rangers Information
Community Relations
Legends of the Game Baseball Museum & Learning Center

TICKET SALES & OPERATIONS STAFF

Executive Vice President, Sales – Andrew Silverman
Vice President, Luxury Suite & Group Sales – Paige Farragut
Vice President, Dallas & Fort Worth Sales – Dan Fine
Director, Inside Sales – Chip Kisabeth
Manager, Group Sales – Pat Harvey
Manager, Season Tickets – Troy King
Manager, Nightly Rental Suite Sales – Heather Hansen
Manager, Long Term Suite Sales – Delia Willms
Coordinator, Premium Sales – Catherine Bartlett
Coordinator, Ticket Sales/Database Manager – Katie Crawford
Senior Account Executives – Chris Hart, Bobby Hicks, Nick Richardson & Skip Wallace
Account Executives, Season Tickets – Jason Fortune & Chad Wynn
Account Executives, Group Sales – Jeremy Christopher, Derek England, Rhianna Jacobs & Jamie Roberts
Account Executives, Inside Sales – Brett Bauman, Tyler Blatchford, James Culver, Scott Gilliland, Justin Glover, Ken Green, Abbey Hayden, Justin Larusch, Michael Mabe, Kate Meyer, Ryan Moore, Blake Mumford, A.J. Picca, & Daniel Phillips
Dallas Sales Staff
Director, Dallas Sales – Monroe Good
Senior Account Executive, Dallas Sales – John Bick
Account Executives, Dallas Sales – Taylor Bergstrom, Ryan Hoopes & Eric Varney
Fort Worth Sales Staff
Director, Fort Worth Sales – Coty Kaptain
Coordinator, Fort Worth Sales – Becky Reed
Account Executives, Fort Worth Sales – Drew Fugate, Wade Graf & Whitney Woodruff

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IMPORTANT PHONE NUMBERS

Season Ticket Holder Hotline: (817) 273-5137
Ticket Office: (817) 273-5100
Ticket Office Fax: (817) 273-5190
Ticket Office Fax: (817) 273-5249
Will Call Fax (name changes only): (817) 273-5831
Texas Rangers Season, Group & Suite Sales: (817) 273-5100 x3
Texas Rangers Ticket Sales Fax: (817)273-5180
Texas Rangers ExecutiveOffices: (817)273-5222
Guest Relations/Special Services: (817)273-5009
Legends of the Game Museum: (817)273-5600
Majestic Grand Slam Shop: (817)273-5001
Merchandise Fax: (817)273-5293
Sportservice: (817)795-8838
Cuervo Club: (817)436-5972
The Diamond Club: (817)795-9006
Rawlings All American Grille: (817)277-2706
Rangers Ballpark in Arlington
1000 Ballpark Way, Suite 400
Arlington, Texas 76011
texasrangers.com
Mail Season Ticket Payments to:
Texas Rangers Baseball Club
P.O. Box 910380
Dallas, TX 75391-0380

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TEXAS RANGERS PHONE ROOM & BOX OFFICE HOURS OF OPERATION

Texas Rangers Phone Room
Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: 12:00 p.m. - 4:00 p.m.
Phone orders may be placed up to 2 1/2 hours prior to game time.
First Base Box Office
Non-Game Days
Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 4:00 p.m.
Sunday: 12:00 p.m. - 4:00 p.m.
Game Days (night games)
Monday - Friday: 9:00 a.m. - Two hours after game time
Saturday: 9:00 a.m. - Two hours after game time
Sunday: 12:00 p.m. - Two hours after game time
Game Days (day games)
Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 30 minutes after game ends
Sunday: 9:00 a.m. - 30 minutes after game ends
West Box Office
Game Days (night games)
Monday - Sunday: 4:00 p.m. - Two hours after game time
(one regular window will remain open until the end of the game snd one STH Concierge window will remain open until 30 minutes after the last out)
Game Days (day games) Monday - Sunday: 10:00 a.m. - Two hours after game time
(one regular window will remain open until the end of the game and one STH Concierge window will remain open until 30 minutes after the last out)
3rd Base and Center Field Box Office
Game Days
Half Hour before game until 45 minutes after game time
Home Plate
Fridays, Saturdays and Premier Games
Half Hour before game until 45 minutes after game time
Tickets may also be purchased online any time at texasrangers.com. Buy Tickets »

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TICKET POLICIES & PROCEDURES

Exchange Policy
Season ticket holders may exchange tickets from season packages (no 10-Pack Vouchers or group tickets) 24 hours prior to game time at no charge for regular-season games, excluding April 6, May 25-27, June 12-13, June 27, July 4, July 18, July 20-22, August 1 and August 14-16. Exchanges are subject to availability. Tickets can be exchanged only once.
Dead Ticket Policy
Dead tickets (for games already played) may be exchanged for $1 per ticket for a ticket of similar value, based on availability, for any Sunday through Thursday game during the 2009 season at any Texas Rangers Ticket Office, excluding May 25-27, June 14, June 16-18, July 20-22, August 16 and September 27. Tickets can be exchanged only once and cannot be exchanged for tickets in the Home Plate Seats, Cuervo Club Leather Lounge Seats, or All You Can Eat Seats.
Will Call
Will Call tickets at Rangers Ballpark in Arlington for individual tickets purchased in advance can be picked up at any open window on game nights at Rangers Ballpark in Arlington as well as specific Will Call only windows at the West Box Office with a valid photo ID and your order confirmation number. Will Call tickets may also be picked up at ticket kiosks at the West Box Office and Third Base Box Office, with the credit card used for the ticket purchase.
If you drop off or pick up tickets on a non-game day, or more than 2 hours prior to a game, please go to the Third Base Box Office. The Texas Rangers allow you to drop off tickets for another individual by completing a drop off envelope only at the designated Will Call windows at the West Box Office. The Texas Rangers are not responsible for any tickets left by anyone outside the Texas Rangers organization.
Ticket Kiosks
Kiosks will be located at the West Box Office and Third Base Box Office. The Kiosks will allow you to pick up paid Will Call as well as allow you to purchase tickets to any Texas Rangers game. For paid Will Call you will need the credit card you purchased the tickets with in order to pick up the tickets.

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MANAGING YOUR SEASON TICKETS & BENEFITS

Rangers Captain Cash
Redeem Captains Cash for food and beverage at any Rangers Ballpark location, including vendors. Redeem for merchandise at any Rangers Ballpark retail location. Captains Cash may also be used to pay for parking. Season ticket holders including Mini Plan holders can purchase Rangers Captain Cash at a 20% discount by calling the season ticket holder hotline at (817) 273-5137, or by visiting the Season Ticket Holder Services area located behind Section 31, during games. Captains Cash may not be used in conjunction with the season ticket holder discount. There is no change redeemed on Rangers Captain Cash, it cannot be replaced if lost or stolen, and it expires on September 27, 2009. Please treat it as cash.
Rangers Rewards Program
Full season ticket holders, 40-game plan holders, and 28-game plan holders may receive access to free or discounted tickets with Rangers Rewards Partners throughout the metroplex. In order to receive offers from specific Rangers Rewards Partners as they become available, it is vital that your current e-mail address is on file. To update your e-mail address, please call (817) 273-5137. View Season Ticket Holder Benefits »
Season Ticket Holder Services
A limited supply of promotional giveaways (such as caps on FSN Southwest Rangers Cap Night) will be held at a season ticket holder service kiosk for Long-Term Suites, Full Season Plans, and 40-Game Plans. If you do not arrive at the game in time to receive a premium item at the gate, you may present your game ticket or season ticket identification card at the kiosk. Please stop by the kiosk as soon as possible upon arrival. The kiosk will be located directly inside the Home Plate Gate near Section 26 and will be staffed beginning one hour prior to the game through the 6th inning. Note: The kiosk will be staffed through the 6th inning on giveaway games and through the 4th inning on non-giveaway games.
Please be aware of the following Season Ticket Holder Services guidelines:
  1. Children-only giveaways will be distributed to appropriate age groups only.
  2. Giveaways are limited and based on availability.
  3. On popular promotional giveaway dates, the kiosk may run out of items before the game starts.
  4. You will not receive an item if your ticket has already been hole punched.
  5. Free exchange or bonus tickets are not valid for reserved promotional items and will not be honored. Only your original season ticket will be honored.
  6. Mini Plan holders (28-game plans and 15-game plans) are not eligible for this benefit.
Private Season Ticket Entrances
Home Plate, First Base, and Third Base Gates feature special entrances reserved just for season ticket holders, similar to the first class line at airline check-in. To gain access, simply show your season ticket stub or season ticket identification card.
Season Ticket Holder Advisory Board
The Advisory Board consists of 15 season ticket holders that work to improve the game day experience and public relations as it relates to season tickets. Since its inception in 2004, the board has developed nametags on seats, private season ticket holder entrances, and has provided valuable feedback on the improvement of the Rangers Rewards Program. If you have questions, comments, or ideas that you would like to share with the Advisory Board, please e-mail advisoryboard@texasrangers.com.
2009 Season Ticket Holder Advisory Board Members
Chairman: Rick Weintraub
Dennis Blackstone
Ken Carroll
H.L. Dollins
Aaron Kaufman
Vikki King
Gary Loffland
Daniel McVeigh
Jamey Newberg
Kevin Roberts
Gretchen Stark
Craig Stambaugh
Rick Wamre
Robert Witte
Billy Yarbrough
Season Ticket Concierge
The Season Ticket Holder Concierge office is located just south of the Home Plate Gate (toward First Base) and is accessible from the Main Concourse inside the ballpark and the west sidewalk outside the ballpark. Here season ticket holders can purchase extra game tickets, buy additional Rangers Captain Cash, drop off tickets for friends or business associates, or exchange season tickets in a climate-controlled indoor facility. Dedicated staff will be in place to provide the professional service season ticket holders have come to expect. One window in the Season Ticket Holder Concierge office will be open until 30 minutes following the last out of the game.
My Rangers Tickets
My Rangers Tickets gives you a single location to manage your tickets online, view all of the tickets in your Rangers account, and take advantage of the latest ticket management features including:
  • Post tickets that you are unable to use for sale in a secure online environment for others to purchase (full season ticket holders only)
  • Digitally transfer tickets by e-mail to family and friends
  • Store and update your account profile information and make changes to your phone numbers or e-mail to ensure that the Rangers have your most up-to-date information
  • Receive notification to accept tickets that have been transferred to you by others
My Rangers Tickets »
Additional Tickets
All season ticket holders may call the season ticket holder hotline at (817) 273-5137, Monday through Friday, 9:00 a.m. - 6:00 p.m., or Saturday, 10:00 a.m. - 4:00 p.m., to order additional game tickets at discounted season ticket holder prices (10% savings from individual game prices and no service fees). Discount applies to a quantity of tickets purchased per game equal to the number of season tickets owned per game.
Address & Phone Number Changes
The season ticket holder on record is the company or individual who has purchased the season tickets. To request a change in any account, the season ticket holder on record must submit changes in writing. Please include the account number and old and new information. If this change includes business or company names, the information should be submitted on company letterhead and signed by the highest-ranking official of that company. Changes may be faxed to (817) 273-5190 or (817) 273-5249 or mailed to the Texas Rangers Ticket Office. Season ticket holders can also submit phone and e-mail changes via My Rangers Tickets, the exclusive season ticket holder section on texasrangers.com. For more information, please call (817) 273-5137. texasrangers.com/mytickets
Bonded Seats
When Rangers Ballpark in Arlington was built, it was partially financed by the issuance of seat options and bonds. If an option holder wishes to sell or transfer their seat(s) to another individual or company, a transfer fee equal to 20% of each seat option being sold is required. If you have any questions, please call (972) RANGERS.
Lost Tickets
Your season tickets are valuable. Please treat them as cash. In case your tickets are lost, left at home, or an incorrect ticket is brought to the game, the Texas Rangers require a credit card to be left on file. Please note: If tickets are reprinted, your original tickets will become invalid and the holder of the original ticket will not be allowed entry into Rangers Ballpark. For your benefit and for that of people to whom you give tickets, please make sure you have not distributed your tickets prior to requesting replacements.
Postseason Game Tickets
Postseason tickets are sold as a separate package. Full season, 40-game, and 28-game plan holders are guaranteed the option to purchase their season ticket locations for postseason games at Rangers Ballpark in Arlington with the exception of seats in the Commissioner's Box. Mini Plan holders with 15-game plans are guaranteed seats on a priority basis for the postseason. The Texas Rangers Baseball Club determines the seat locations for 15-game plans based on seat availability. If a season ticket holder declines the option to purchase postseason seats, this will not affect their season ticket renewal option for the following regular season. Season ticket holders may request a full refund for games paid for but not played or apply the value of non-played postseason games to their account for use the following season.
Season Ticket Holder ID Card
All season ticket holders receive two season ticket identification cards per account. Your season ticket ID card entitles you to 15% discounts on Texas Rangers merchandise at Rangers Ballpark in Arlington (excludes sale merchandise, autographed and game used items), 20% discounts at the Home Plate Ticket Office on Rangers Captain Cash and 10% discounts at Season Ticket Holder Services Ticket office on future individual ticket purchases for Rangers home games. Season Ticket Holders may also use this card to enter through the Season Ticket Holder entrances at Home Plate, First Base, and Third Base Gates. Only full season, 40-game plan, and suite holders can use their identification card at the Season Ticket Holder Services Kiosk to access reserved promotional items.
Season Ticket Ownership, Renewal Privileges & Non-Transfer Policy
In order to maintain the integrity of the upgrade process, season ticket purchasing privileges are non-transferable. Therefore, season ticket holders may not reassign the rights to their seats by way of gift, barter or sale. The option to renew a particular seat location is afforded solely to the company or person who made the original purchase of those seats. Full season ticket holders will have the priority option to renew their same seat on a full season basis the following season. All non-full season ticket accounts will have the priority option to upgrade their account to full season status to retain their seat location or acquire the rights to purchase other non-occupied seat locations for the following season during the Select-A-Seat event in late February. The Texas Rangers retain the rights to all seats not renewed each year. This policy will be strictly enforced in order to assure the highest level of fairness in seating assignments.
Stolen Tickets
Stolen tickets will not be reprinted without a valid police report from your local law enforcement agency. Once you have a copy, please contact the Texas Rangers Ticket Office. Stolen ticket seat locations are reported to ballpark security. Once a ticket is reprinted, the original tickets will be invalid. If the original ticket is submitted for entry, the holder of the ticket will be denied entry. The Texas Rangers reserve the right to immediately revoke the purchasing option of any season ticket holder attempting to have tickets replaced fraudulently.
Select-A-Seat Upgrade Process
All accounts will receive information via mail about upgrades and the Select-A-Seat event after the deposit deadline. Any non-renewed seat may be offered to season ticket holders wishing to upgrade and/or relocate, in order of priority, during the Select-A-Seat event held in mid February. Season ticket accounts must be current before upgrading and/or relocating is initiated. Priority is determined by (a) how long you have consecutively and currently owned full season tickets and (b) your initial order date. For additional information, call (817) 273-5100 x3.

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OTHER TICKET INFORMATION

Fundraising with the Texas Rangers
The Rangers' Fundraising Program allows your school, club, youth, or civic organization to sell tickets to generate funds for your special program. For more information, please contact the Rangers Group Sales department at (972) RANGERS or e-mail grouptickets@texasrangers.com. Buy Group Tickets »
Group Tickets
As a season ticket holder, you can complement your experience at Rangers Ballpark in Arlington with a group outing. Groups of 20 or more are eligible for discounts up to half-price for most games. Groups are great for youth groups, corporate picnics, employee recognition and more. For more information, call (972) RANGERS or e-mail grouptickets@texasrangers.com. Buy Group Tickets »
Game Day Suite Rental
A suite rental is the perfect solution for client entertainment, special events, meetings, birthday parties, reward programs, and business incentives. Suites are available to accommodate any size of group and include food and beverage packages/credits, parking passes, and game programs. Nightly rentals start at only $2,000, and half and full season suites are also available. For more information, call (972) RANGERS x3 or e-mail suites@texasrangers.com.
Resale of Tickets
By City of Arlington ordinance, the resale of tickets is not permitted within the Arlington Entertainment District. This includes Rangers Ballpark in Arlington, as well as all surrounding grounds and parking areas. Tickets maybe resold online through StubHub, the official Fan to Fan ticket marketplace for the Texas Rangers. Buy/Sell your tickets on StubHub

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GAME DAY INFORMATION

Automated Teller Machines
For your convenience, there are five automated teller machines located inside Rangers Ballpark:
  • Majestic Grand Slam Shop located in Center Field
  • Main Concourse behind Section 43 (across from Timeless Treasures Gift Shop)
  • Behind Section 30 next to Guest Relations at the Home Plate Gate
  • Third Base Entrance (under the ramp)
  • Behind Section 326 on the Upper Concourse
Birthday and Anniversary Messages
Birthdays and anniversaries are recognized during each home game. Names will be displayed in lights and guests will receive a Texas Rangers gift bag. There is a fee for inclusion and space is limited. For information, call (972) RANGERS, or stop by the Promotions Kiosk near Section 30. Advance purchase is suggested.
Sports Park
The Sports Park is a fan interactive area located in Vandergriff Plaza in Center Field. The interactive area includes a Wiffle Ball Park, Tee-Ball Cages, Speed Pitch, Temporary Tattoos, and picnic tables. Token machines are located in the park, and age restrictions apply to some activities. The Sports Park opens 2 hours prior to game time and remains open through the middle of the 7th inning during April, May, and September weekday games and through the top of the 9th inning during June, July, and August games. The Sports Park will also close early for Star-Telegram Friday Fireworks.
The Diamond Club
All fans with a game ticket may enjoy the spectacular view of the field from the air-conditioned Diamond Club located above Section 5 from the main concourse. The Diamond Club offers an all you can eat buffet, opens two hours pre-game, and closes one hour after the game starts. Call (817) 795-9006, ext. 2034 for information.
Elevators
For the convenience of suite patrons and guests with special needs, Rangers Ballpark has several elevators. The elevator for suite patrons is located at Section 25 along the Main Concourse. Guests with special needs may utilize one of the following elevators:
  • Upper Level Access - First Base Gate Elevator or Third Base Gate Elevator
  • Access to Sections 112-125 - Suite Elevator at Section 25
  • Access to Sections 127-139 or 201-245 - Media Elevator at Section 27
  • Access to Sections 246-252 - Right Field Elevator at Section 44
Emergency Phone Calls
As a special service, guests expecting emergency phone calls may leave their seat locations at the Guest Relations office behind home plate. If a call is received, a representative will be dispatched to the guest's seat with the message. Public address or scoreboard paging is not permitted.
Escalators
Escalators are located behind home plate and along the first and third base sides of each concourse. One home plate escalator always runs down. The other Home Plate escalator runs up until the last out when it begins traveling downward. First and third base escalators run upward until traffic begins to exit Rangers Ballpark in Arlington when they both turn to the downward position, no earlier than the eighth inning. Upper Level guests are instructed to use the home plate escalators to exit, and Lexus Club Level guests use first and third base escalators.
Fan Code of Conduct
  1. We encourage everyone to cheer for his or her favorite team and players, but do so in a manner as to not detract from another fan's enjoyment of the game.
  2. Consume alcohol responsibly: any intoxicated person or person under the age of 21 years old in possession of alcoholic beverages regardless of how they obtained the beverages are subject to ejection without refund and arrest by the Arlington Police Department.
  3. Any person entering onto the playing field may be immediately ejected from the stadium without refund, and arrested by the Arlington Police Department.
  4. Any person throwing any item, or attempting to distract a player with a laser pointer, light, or any other item may be immediately ejected from the stadium without refund, and subject to arrest by the Arlington Police Department.
  5. Any guest encountering difficulties with any other guest is encouraged to notify any representative of Rangers Ballpark in Arlington.
  6. No metal cans, glass containers, or alcoholic beverages may be carried into the stadium. No coolers, backpacks, or oversize bags allowed. All carry bags and purses must be 12"x12"x6" or smaller, and may be searched by ballpark staff.
  7. Banners may be hung in the stadium as long as they do not interfere with the game in progress or obstruct the view of others. Banners may not contain political or commercial messages and may not be offensive to any other guest. Management reserves the right to remove any banners at its sole discretion.
  8. Smoking is not permitted in the seating bowl, the Lexus Club Level, suite levels, or on the Concourse behind Section 44 - past the Visitors Bullpen (Sports Park), but guests may smoke at designated areas near the outer perimeter of the Main Concourse, and the Upper Concourse.
  9. Any person using obscene, profane, or offensive language may be ejected without refund.
  10. Fans will refrain from displays of affection not appropriate in a family setting.
  11. Any person wearing clothing with language, graphics, or revealing parts of their body that may be offensive to another guest may be denied entry into the stadium, or ejected from the stadium without refund.
  12. Persons entering the stadium without a ticket or occupying a seat for which they do not hold a ticket may be ejected without refund.
First Aid
First aid rooms are located on the third base side of the Main Concourse near Section 5 and on the third base side of the Lexus Club Level near Section 208. Emergency medical personnel, nurses and medics are on duty at each event.
Foul Balls
Guests may keep any baseball hit into the stands. Please be courteous to other guests when attempting to catch a foul ball. Major League Baseball rules prohibit guests from interfering with a ball hit into the field of play. Guests who fail to comply with these rules could face immediate ejection from Rangers Ballpark. Texas Rangers management cannot assist with the autographing of foul balls.
Gates Open
First and Third Base Gates open two hours prior to game time for night games and one and one-half hours prior to game time for afternoon games. Home Plate and Center Field Gates at Rangers Ballpark in Arlington open one and one-half hours prior to game time for all games. Guests are encouraged to arrive early to watch batting practice, infield workouts and pre-game ceremonies. Gate openings are subject to change. Season Ticket Holders may use their Season Ticket Holder ID Card to enter through private entrances at Home Plate, First Base, and Third Base Gates.
Guest Relations Office
Guest Relations is located along the Main Concourse behind Home Plate. This personal service center operates from the time Rangers Ballpark in Arlington opens until one hour after the end of the game. Here, guests may obtain information and assistance, offer suggestions, and receive help with any problems during their visit. For information, call (817) 273-5009. To provide feedback when Rangers Ballpark isn't open please call (817) 273-5131.
Kiosks
  • Promotions Kiosk - near Section 30
  • Jr. Rangers Kiosk - at the Promotions Kiosk near Section 30 and in the Sports Park in Center Field
Merchandise, Novelties, and Apparel
The Majestic Grand Slam Shop, located in Center Field, is open year round and carries the largest selection of Rangers merchandise, novelties and licensed MLB apparel. During games, the Majestic Grand Slam Shop is accessible from Vandergriff Plaza. The following gift shops are also open: Authentic Collection Clubhouse across Vandergriff Plaza, Timeless Treasures behind Lower Home Run Porch, New Era Cap Corner behind Section 40, Twins '47 Dugout Shop behind home plate and the Team Shop on the Upper Concourse behind home plate. Merchandise stands throughout Rangers Ballpark also offer jerseys, t-shirts, caps, trading cards, and more. Shop Online Now »
The Majestic Grand Slam Shop is open year round and has street access from Randol Mill Road. Call (817) 273-5001 for merchandise information.
Parking
Multiple parking lots surround Rangers Ballpark in Arlington providing convenient access from major highways. General Parking is available for $12 and primarily located on the north and east sides of the ballpark. General parking passes are available for advance purchase online. Lexus Valet Parking is available for every game on the north, east, and south sides of Rangers Ballpark at a cost of $30, and may be purchased in advance by calling 972-RANGERS x1. Lexus Valet Parking on the north and east sides of the ballpark begin operation three hours prior to the start of each game and the south side begins operating an hour and a half prior to the start of each game. Bus Parking is designated on the east side of the ballpark for $40, and handicapped parking is available in select lots. Reserved season parking areas and regular season parking areas serve suite holders and season ticket holders. For special parking packages or needs, call 817-622-7868.
To view a current parking map and directions, please visit texasrangers.com/parking or call 972-RANGERS.
Shuttle
Two shuttle routes serve patrons parking in lots north of Rangers Ballpark. The red shuttle route stops at the corner of Nolan Ryan Expressway and Road to Six Flags and serves Lots G and N on Baird Farm Road. The blue shuttle route serves fans parking in Lot F with pickups from the west on Baird Farm Road and east on Convention Center Drive. All shuttles stop at Home Plate Gate. Shuttles run three hours pre-game and two hours post-game. Please see the parking map for exact locations.
Special Services
Rangers Ballpark in Arlington is designed to provide easy access for everyone, including guests with special needs. Wheelchair assistance is available by contacting Guest Relations, asking any staff members to contact Guest Relations, or by calling (817) 273-5009. This service will transport guests from any corner of Rangers Ballpark to any seating location. Post-game assistance is also available. Guests requiring further assistance to the parking areas of Rangers Ballpark may be aided by the Rangers courtesy cart. This service may also be obtained by notifying any staff member. More information on equal access seating, elevators, accessible parking, and wheelchair availability may be obtained at Guest Relations or by calling (817) 273-5131 during normal business hours.

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MORE RANGERS INFORMATION

Dr Pepper Jr. Rangers
Rangers Captain invites all fans 13 and under to join the Jr. Rangers - the official kids fan club of the Texas Rangers. Members receive a club kit with Rangers merchandise, ticket vouchers to select home games, invitations to "Members Only" events, and VIP "Front of the Line" access to every Sunday afternoon Run the Bases. Sign up online at texasrangers.com, at the Promotions Kiosk at Section 30, or at either Jr. Rangers Kiosk on the main concourse. Join Now »
Rangers Captain
Rangers Captain is the official team mascot of the Texas Rangers. It is always a surprise where the team's fun and furry horse will appear, but fans can catch him for a picture or an autograph at every home game. Rangers Captain is also available for seat visits during each home game. Space is limited and advanced purchase is suggested. For information, call (817) 436-5947 or e-mail mascot@texasrangers.com.
texasrangers.com
Make texasrangers.com your home page and the only website you visit for up-to-the-minute news on the Texas Rangers. It's the best place to keep up with your favorite team.
In-Depth Editorial
  • Every Rangers game is covered from Spring Training in Surprise, Arizona to the exciting postseason. In-depth features on your favorite players and coaches is just part of what you'll see at texasrangers.com.
  • Catch the perspective of other dedicated fans when you read the Texas Rangers Blogs. On the MLBlogs.com, you can learn about all things Rangers including fan Q&A with texasrangers.com writer T.R. Sullivan, and learn about the Rangers extensive farm system with DFW attorney Jamey Newberg.
  • MLB.com Press Pass gives you free access to the Rangers official game notes before the game. Get the latest news and player status reports straight from the source. There's one convenient location for access to media notes from every team for every regular season game.
Tickets & Merchandise
  • Purchase your tickets at texasrangers.com, and find information on Rangers Ballpark, driving directions, parking maps, promotions, and special ticket offers. Before you purchase your tickets, check out the seating chart online where you can see the actual view from each section.
  • Season Ticket Holders, visit My Rangers Tickets to forward your tickets electronically to friends and family, sell your tickets for games you cannot attend, update your contact information, and more.
  • Find exclusive Texas Rangers items not sold at Rangers Ballpark, including special deals on great merchandise, in the Texas Rangers Online Shop. Shop Online Now »
Web, E-Mail, & Wireless Updates
  • Rangers Inside Pitch e-newsletters bring you breaking news, player stories, access to special game and event tickets in advance, ticket specials, and complete details on upcoming events.Sign Up Now »
  • Get real-time scores and schedules anytime and anywhere with a wireless-enabled PDA or WAP-enabled phone. Experience MLB.com in the palm of your hand. Visit Rangers Mobile »
  • Have the Rangers at your fingertips with Team Alerts, now including video highlights, when you text GET RANGERS, receive Sore Updates when you text RANGERS, or have News Updates sent to your phone when you text NEWS. Send each of the three to MLBGO so you know your bases are covered.
  • Follow games live on texasrangers.com with Gameday, featuring updates for every pitch, play-by-play descriptions, and live box scores.
Audio & Video
  • Fans can hear all 162 Rangers regular season games live, as well as every game played in Major League Baseball this season, with Gameday Audio. Listen to home or away radio broadcasts in additional languages such as Spanish, French, or Japanese.
  • Plug in to MLB.com Radio and hear live press conferences, player interviews and in-depth coverage of key events or visit the extensive library of original game radio broadcasts, interviews, and radio programs. Fans can listen to vintage radio with Baseball's Best Audio, including Lou Gehrig and Joe DiMaggio in the 1936 World Series and classic All-Star Games.
  • If you live or travel outside of the Rangers television network, you can watch Rangers games live with a MLB.TV subscription that offers a full schedule of games so you can enjoy live baseball on your PC! Learn More »
  • MLB.TV Premium is back by popular demand and continues to deliver an unparallel baseball experience right to your computer. With video speed of 800k or 1.2MB, the picture quality will be twice as good as last year. This premium service allows you to download MLB.TV Mosaic and check out any six games live, listening to the game you want to hear while you watch them all. Learn More »
  • Access MLB.com/downloads service and own entire games, exclusive player features and highlight reels available only on MLB.com. Visit MLB.com on iTunes to get even more access to video downloads. Find games of the year, the All-Star Game, Baseball's Best, Daily Rewind, and more.
texasrangers.com, the only place to get the best Rangers coverage to keep you connected to the team and all of Major League Baseball.
Texas Rangers Baseball Camps
The Texas Rangers will be offering an array of baseball camps at throughout the 2009 season. The camps are designed to teach the fundamentals of hitting, pitching, fielding and base running. Instructors include former Major League players, college coaches, and top area high school coaches.
For additional information, please call (817) 273-5297 or visit texasrangers.com.
Texas Rangers Youth Ballpark
The Texas Rangers Youth Ballpark is a state-of-art baseball facility located directly north of Rangers Ballpark in Arlington. This replica of Rangers Ballpark is perfect for youth baseball games, birthday parties, corporate group outings, and day camp trips. It is equipped with fully-staffed concessions, clubhouse, electronic scoreboard, public address system, and field lights. The Texas Rangers Youth Ballpark can be rented any day or time during the week and is also the site of Spring/Fall Tournaments.
Spring & Summer Tournaments ($500)
  • 12 & Under Wooden Bat Tournament (Mar. 20-22, Apr. 3-5, & Jun. 19-21)
  • 11 & Under Tournament (Feb. 27-Mar.1, Apr. 24-26, & Jul. 10-12)
  • 10 & Under Tournament (Mar. 6-8, May 8-10, & Jul. 24-26)
  • 9 & Under Tournament (Mar. 13-15 & May 22-24)
  • 8 & Under Coach Pitch Tournament (Mar. 27-29 & Jun. 5-7)
*Player's age will be determine by age on May 1, 2009
Fall Tournaments
To Be Determined
Check the Texas Rangers Youth Ballpark pages for updates throughout the season.
One Day Tournament ($500-600)
  • 10 & Under Tournament (April 18) Royals vs. Rangers
  • 12 & Under Wooden Bat Tournament (May 2) White Sox vs. Rangers
*Teams that register for a One Day Tournament will receive 12 tickets to the Rangers game listed next to their tournament date.
For additional information, please call (817) 273-5297 or visit texasrangers.com.

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COMMUNITY RELATIONS

Charitable Contributions/Donations
The Texas Rangers have established a donation program to assist with the fundraising efforts of non-profit organizations. Donations include souvenirs, tickets, and autographed items that may be used in auctions, raffles, or as incentives.
All donation requests must be made in writing on the non-profit organization's letterhead at least six weeks prior and should state the purpose, date of event, as well as the benefactor of the donation.
Mail to:
Texas Rangers Community Relations/Donations
P.O. Box 90111
Arlington, TX 76004-3111.
Please understand that every request will be considered, but due to the volume of requests, not every one can be filled. For more information call (817) 273-5207.
Fan Mail
The Rangers do not provide autographed pictures, postcards, baseballs, cards, or other items, but you are welcome to write each player individually to request an autograph. Enclose a self-addressed, stamped envelope along with the item that you would like autographed.
Address your request directly to the player at:
Texas Rangers
P.O. Box 90111
Arlington, Texas, 76004-3111.
The Rangers are not responsible for any items sent directly to players.
Texas Rangers Baseball Foundation
The Texas Rangers Baseball Foundation was established in 1991 as a non-profit organization that supports community endeavors in the Dallas-Fort Worth Metroplex. Much of the Foundation's work is committed to youth activities through the building of youth baseball parks in the Metroplex, by creating and maintaining a number of youth incentive programs, and by providing an extensive program to award college scholarships to area students. For more information, call (817) 273-5222 or visit texasrangers.com.

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LEGENDS OF THE GAME BASEBALL MUSEUM & LEARNING CENTER

Celebrate America's Pastime in one of the nation's premier sports museums! The Museum, located behind Home Run Porch in Rangers Ballpark, exhibits historic baseball artifacts from the National Baseball Hall of Fame, presents outstanding temporary exhibitions, and offers innovative children's and family programs. The interactive Learning Center allows visitors to examine the inside of a 4-foot baseball, predict the trajectory of a pitch on a windy day, and catch a curve ball from Nolan Ryan. Information on all programs is available at texasrangers.com/mueseum or by e-mailing museum@texasrangers.com.
The Museum also coordinates behind-the-scenes tours of the ballpark! Guests are invited to visit the most exciting areas in Rangers Ballpark. See what the field looks like from the players' perspective while sitting in the Rangers dugout. Experience the excitement (and air-conditioned comfort) of the press box. Visit the luxurious owner's suite. Wave to the "crowd" from the top of the dugout steps. Pretend you're in the big leagues while inside the Rangers clubhouse!
Hours of Operation
April - September
Monday-Saturday: 9:00 a.m.-4:00 p.m.
Sunday: 11:00 a.m.-4:00 p.m.
  • The Museum is open during available Rangers home games. Please call 817-273-5600 for availability.
  • The last ballpark tour leaves at 2 p.m. on game days. No tours on day games (games starting before 7 p.m.)
October - March:
Tuesday-Saturday: 10:00 a.m.-4:00 p.m.
Closed Sunday and Monday
Combination Museum and Rangers Ballpark Tour Tickets
$12 Adult, $10 Seniors and Students w/ ID, $7 Youth (4-18) For more information and to confirm hours for the day of your visit, please call (817) 273-5600. For groups of 25 or more, such as school field trips and youth group outings, call (817) 273-5099. Buy Tour Tickets »
Museum Special Events
The Museum's flexible design accommodates groups of 25 to 1000 people. Groups may use the private 285-seat theater, a spacious meeting area with a view of the field, or the entire Museum for an unforgettable event. The Museum has even been named "Best Wedding Facility" by the Professional Wedding Guild! Available during the season and year-round. Please call (817) 273-5842 or e-mail museum@texasrangers.com for more information.
"Let's Play Ball!" Scavenger Hunt
One of our newest and most exciting programs, the "Let's Play Ball" Scavenger Hunt is the perfect team-building activity. Using clues and tools hidden around the ballpark, your group will work together in teams to beat the clock (and each other) in a hunt customized just for you! "Let's Play Ball!" Scavenger Hunt encourages teamwork, friendly competition, and critical thinking - everything your group needs to play ball in the real world. For more information, please call 817-273-5087 or e-mail museum@texasrangers.com.
Ballpark After Dark Sleepovers
Set up camp among the legends! One of the most popular overnight programs in the metroplex, Legends of the Game sleepovers include an evening full of baseball activities. Participants hit and pitch in the Rangers' batting cages, tour the Museum, learn about teamwork, sportsmanship, proper stretching, and complete a baseball-related craft. The evening winds down with a light snack and a baseball movie. In the morning, overnighters are treated to a ballpark tour and a walk around the warning track. The program is designed for children in grades 1-5 and is great for scouts, church youth groups, ball teams, or any group wanting to have a ball! Reservations required. Please call 817-273-5087 or e-mail museum@texasrangers.com for scheduled dates, prices, and more information.
All-Star Birthday Parties
Give your little slugger a birthday at the ballpark that they'll never forget! We offer a birthday package that is sure to be a Grand Slam including:
  • Tour of Rangers Ballpark in Arlington - all guests will see the Press Box, Batting Cages, and Rangers' dugout
  • A Major League gift from the Rangers for the birthday child & party favors for all the kids
  • Ballpark invitations for your guests
  • Private viewing of baseball bloopers
  • All tour fees to Rangers Ballpark and Learning Center
  • A personal guide to assist with Learning Center interactive computer games
For more information, call 817-273-5099 or e-mail museum@texasrangers.com.
Batty at the Ballpark
Mark your calendars for Batty at the Ballpark (October 31). Bring your family to the Museum for a day of Halloween baseball festivities! Events include face painting, balloon artist, crafts, stories, baseball-related games, and more! Call (817) 273-5097 or e-mail museum@texasrangers.com for more information.
Little Legends Storytime
Do you have a "little legend" in the making? Bring your 3-5 year old to the Museum for a fun-filled journey into the magical world of baseball! The monthly storytime includes a baseball-related preschool story, story discussion, a craft activity, time in the Learning Center and Museum, and the opportunity to eat your lunch in the Home Run Porch Reservations required. Call (817) 273-5097 or e-mail museum@texasrangers.com for more information.

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