The First Base Box Office opens at 9 a.m. (12 p.m. (noon) on Sunday evening games) and closes 30 minutes after the game. All other box offices (Third Base Gate, Home Plate West & Home Plate North) open 1.5 hours before the start of the game and close 45 minutes after the start of the game.
Season Ticket holders may exchange tickets from 2013 season packages (not vouchers or additional game tickets) 24 hours prior to game time at no charge for ticket up to equal value, subject to availability, for most Sunday through Thursday regular-season games. Each ticket can only be exchanged once and may not be exchanged for April 7, May 5, July 4, 7 or 22-25, or September 26 or 29.
Dead tickets (unused tickets for 2013 games already played) may be exchanged for $1 per ticket for an Upper Reserved ticket, subject to availability, for most Sunday through Thursday games during the 2013 regular- season. Each ticket can only be exchanged once and may not be exchanged for April 7, May 5, July 4, 7 or 22-25, or September 26 or 29.
Will Call tickets at Rangers Ballpark in Arlington for individual tickets purchased in advance can be picked up at any open window on game nights at Rangers Ballpark in Arlington as well as specific Will Call only windows at the First Base Box Office with a valid photo ID and your order confirmation number. If you drop off or pick up tickets on a non-game day, or more than 2 hours prior to a game, please go to the Third Base Box Office. The Texas Rangers allow you to drop off tickets for another individual by completing a drop off envelope only at the designated Will Call windows at the First Base Box Office. The Texas Rangers are not responsible for any tickets left by anyone outside the Texas Rangers organization.
Redeem Captains Cash for food and beverage at any Rangers Ballpark location, including vendors. Redeem for merchandise at any Rangers Ballpark retail location. Season ticket holders can purchase Rangers Captain Cash at a 20% discount by calling the season ticket holder hotline at (817) 273-5137, or by visiting the season ticket holder concierge area. Captains Cash may not be used in conjunction with the season ticket holder discount. There is no change redeemed on Rangers Captain Cash, it cannot be replaced if lost or stolen, and it expires on September 29, 2013. Please treat it as cash.
Rangers Season Ticket Benefits
Benefits for each package can be found on the individual season ticket information pages. Check the benefits here:
Home Plate, First Base, and Third Base Gates feature special entrances reserved just for season ticket holders, similar to the first class line at airline check-in. To gain access, simply show your season ticket stub or season ticket identification card.
Season Ticket Holder Advisory Board
The Advisory Board consists of 11 season ticket holders that work to improve the game day experience and public relations as it relates to season tickets. Since its inception in 2004, the board has developed nametags on seats, private season ticket holder entrances, and has provided valuable feedback on the improvement of the Rangers Rewards Program. If you have questions, comments, or ideas that you would like to share with the Advisory Board, please e-mail email@example.com.
2013 Season Ticket Holder Advisory Board Members
Season Ticket Concierge
Located behind the First Base Ticket Office with an entrance on the Main Concourse between Sections 42 and 44, this exclusive area allows season ticket holders to exchange tickets, purchase discounted individual game tickets and Rangers Captain Cash, or drop off tickets for other guests at Will Call in a climate-controlled facility. Dedicated staff is on hand to provide the best season ticket holder service in baseball.
All season ticket holders may call the season ticket holder hotline at (817) 273-5137, Monday through Friday, 9:00 a.m. - 6:00 p.m., or Saturday, 10:00 a.m. - 4:00 p.m., to order additional game tickets at discounted season ticket holder prices (10% savings from individual game prices and no service fees). Discount applies to a quantity of tickets purchased per game equal to the number of season tickets owned per game.
Address & Phone Number Changes
The season ticket holder on record is the company or individual who has purchased the season tickets. To request a change in any account, the season ticket holder on record must submit changes in writing. Please include the account number and old and new information. If this change includes business or company names, the information should be submitted on company letterhead and signed by the highest-ranking official of that company. Changes may be faxed to (817) 273-5190 or (817) 273-5249 or mailed to the Texas Rangers Ticket Office. Season ticket holders can also submit phone and e-mail changes via My Rangers Tickets, the exclusive season ticket holder section on texasrangers.com. For more information, please call (817) 273-5137. texasrangers.com/mytickets
When Rangers Ballpark in Arlington was built, it was partially financed by the issuance of seat options and bonds. If an option holder wishes to sell or transfer their seat(s) to another individual or company, a transfer fee equal to 20% of each seat option being sold is required. If you have any questions, please call (972) RANGERS.
Your season tickets are valuable. Please treat them as cash. In case your tickets are lost, left at home, or an incorrect ticket is brought to the game, the Texas Rangers require a credit card to be left on file. Please note: If tickets are reprinted, your original tickets will become invalid and the holder of the original ticket will not be allowed entry into Rangers Ballpark. For your benefit and for that of people to whom you give tickets, please make sure you have not distributed your tickets prior to requesting replacements.
Postseason Game Tickets
Postseason tickets are sold as a separate package. Options for post season purchases will be determined by the Texas Rangers based on the inventory available for sale.
If a season ticket holder declines the option to purchase postseason seats, this will not affect their season ticket renewal option for the following regular season. Season ticket holders may request a full refund for games paid for but not played or apply the value of non-played postseason games to their account for use the following season.
Season Ticket Holder ID Card
All season ticket holders receive two season ticket identification cards per account. Your season ticket ID card entitles you to 15% discounts on Texas Rangers merchandise at Rangers Ballpark in Arlington (excludes sale merchandise, autographed and game used items), 20% discounts at the West Box Office on Rangers Captain Cash and 10% discounts at Season Ticket Holder Services Ticket office on future individual ticket purchases for Rangers home games. Season Ticket Holders may also use this card to enter through the Season Ticket Holder entrances at Home Plate, First Base, and Third Base Gates.
Season Ticket Ownership, Renewal Privileges & Non-Transfer Policy
In order to maintain the integrity of the upgrade process, season ticket purchasing privileges are non-transferable. Therefore, season ticket holders may not reassign the rights to their seats by way of gift, barter or sale. The option to renew a particular seat location is afforded solely to the company or person who made the original purchase of those seats. Full season ticket holders will have the priority option to renew their same seat on a full season basis the following season. All non-full season ticket accounts will have the priority option to upgrade their account to full season status to retain their seat location or acquire the rights to purchase other non-occupied seat locations for the following season during the Select-A-Seat event in late February. The Texas Rangers retain the rights to all seats not renewed each year. This policy will be strictly enforced in order to assure the highest level of fairness in seating assignments.
Stolen tickets will not be reprinted without a valid police report from your local law enforcement agency. Once you have a copy, please contact the Texas Rangers Ticket Office. Stolen ticket seat locations are reported to ballpark security. Once a ticket is reprinted, the original tickets will be invalid. If the original ticket is submitted for entry, the holder of the ticket will be denied entry. The Texas Rangers reserve the right to immediately revoke the purchasing option of any season ticket holder attempting to have tickets replaced fraudulently.
Select-A-Seat Upgrade Process
All accounts will receive information via mail about upgrades and the Select-A-Seat event after the deposit deadline. Any non-renewed seat may be offered to season ticket holders wishing to upgrade and/or relocate, in order of priority, during the Select-A-Seat event held in mid February. Season ticket accounts must be current before upgrading and/or relocating is initiated. Priority is determined by (a) how long you have consecutively and currently owned full season tickets and (b) your initial order date. For additional information, call (817) 273-5100 x3.
The Rangers' Fundraising Program allows your school, club, youth, or civic organization to sell tickets to generate funds for your special program. For more information, please contact the Rangers Group Sales department at (972) RANGERS or e-mail firstname.lastname@example.org.
As a season ticket holder, you can complement your experience at Rangers Ballpark in Arlington with a group outing. Groups of 20 or more are eligible for discounts up to half-price for most games. Groups are great for youth groups, corporate picnics, employee recognition and more. For more information, call (972) RANGERS or e-mail email@example.com.
A suite rental is the perfect solution for client entertainment, special events, meetings, birthday parties, reward programs, and business incentives. Suites are available to accommodate any size of group and include food and beverage packages/credits, parking passes, and game programs. Nightly rentals start at only $2,500, and half and full season suites are also available. For more information, call (972) RANGERS x3 or e-mail firstname.lastname@example.org.
By City of Arlington ordinance, the resale of tickets is not permitted within the Arlington Entertainment District. This includes Rangers Ballpark in Arlington, as well as all surrounding grounds and parking areas. Tickets may be resold online through StubHub, the official Fan to Fan ticket marketplace for the Texas Rangers. Suite tickets may not be resold.
Birthdays and anniversaries are recognized during each home game. Names will be displayed on the centerfield message board. There is a fee for inclusion and space is limited. For information, call (972) RANGERS, or stop by the Promotions Kiosk near Section 30. Advance purchase is suggested.
Capital One Club
The Rangers are pleased to introduce the newly-renovated Capital One Club for the 2013 season in the space that formerly housed the Cuervo Club. The club is expanding from 8,100 square feet to 9,100 square feet and provides an improved view of the field as the front glass will extend an additional 100 linear feet. Season ticket holders with seats in VIP and Premium Home Plate Seats, Premium Dugout, VIP Infield, and Long - Term Suites will have game-long access to the Capital One Club and the opportunity to purchase a buffet lasting through the third inning. Beginning in the 4th inning, the club will convert to bar service and open to season ticket holders with seats in Premium Infield, Lower Infield, Lexus Club Infield, and Lexus Club Box. For more information contact Club Manager, Chris Holt at 817-795-8838 x2071, Cholt@dncinc.com.
The Diamond Club
New for 2013, The Diamond Club will be converted into an exclusive Season Ticket Holder Club. Full and Half Season ticket holders will have access to this area from the time gates open through the end of the game. The Season Ticket Holder Club will feature excellent access to multiple bar areas, opportunities to purchase a la carte food, and a great view of the field from The Diamond Club balcony.
The Diamond Club also offers private events year round. To schedule an appointment to view the space and for information on booking an event, please call 817-273-5224 or email email@example.com.
For the convenience of suite patrons and guests with special needs, Rangers Ballpark has several elevators. The elevator for suite patrons is located at Section 25 along the Main Concourse. Guests with special needs may utilize one of the following elevators:
Upper Level Access - First Base Gate Elevator or Third Base Gate Elevator
Access to Sections 112-125 - Suite Elevator at Section 25
Access to Sections 127-139 or 201-245 - Media Elevator at Section 27
Access to Sections 246-252 - Right Field Elevator at Section 44
Emergency Phone Calls
As a special service, guests expecting emergency phone calls may leave their seat locations at the Guest Relations office behind home plate. If a call is received, a representative will be dispatched to the guest's seat with the message. Public address or scoreboard paging is not permitted.
Escalators are located behind home plate and along the first and third base sides of each concourse. One home plate escalator always runs down. The other Home Plate escalator runs up until the last out when it begins traveling downward. First and third base escalators run upward until traffic begins to exit Rangers Ballpark in Arlington when they both turn to the downward position, no earlier than the eighth inning. Upper Level guests are instructed to use the home plate escalators to exit, and Lexus Club Level guests use first and third base escalators.
Fan Code of Conduct
We encourage everyone to cheer for his or her favorite team and players, but do so in a manner as to not detract from another fan's enjoyment of the game.
Consume alcohol responsibly: any intoxicated person or person under the age of 21 years old in possession of alcoholic beverages regardless of how they obtained the beverages are subject to ejection without refund and arrest by the Arlington Police Department.
Any person entering onto the playing field may be immediately ejected from the stadium without refund, and arrested by the Arlington Police Department.
Any person throwing any item, or attempting to distract a player with a laser pointer, light, or any other item may be immediately ejected from the stadium without refund, and subject to arrest by the Arlington Police Department.
Any guest encountering difficulties with any other guest is encouraged to notify any representative of Rangers Ballpark in Arlington.
No metal cans, glass containers, or alcoholic beverages may be carried into the stadium. No coolers, backpacks, or oversize bags allowed. All carry bags and purses must be 12"x12"x6" or smaller, and may be searched by ballpark staff.
Banners may be hung in the stadium as long as they do not interfere with the game in progress or obstruct the view of others. Banners may not contain political or commercial messages and may not be offensive to any other guest. Management reserves the right to remove any banners at its sole discretion.
Smoking is not permitted in the seating bowl, the Lexus Club Level, suite levels, or on the Concourse behind Section 44 - past the Visitors Bullpen (Sports Park), but guests may smoke at designated areas near the outer perimeter of the Main Concourse, and the Upper Concourse.
Any person using obscene, profane, or offensive language may be ejected without refund.
Fans will refrain from displays of affection not appropriate in a family setting.
Any person wearing clothing with language, graphics, or revealing parts of their body that may be offensive to another guest may be denied entry into the stadium, or ejected from the stadium without refund.
Persons entering the stadium without a ticket or occupying a seat for which they do not hold a ticket may be ejected without refund.
First aid rooms are located on the third base side of the Main Concourse near Section 5 and on the third base side of the Lexus Club Level near Section 208. Emergency medical personnel, nurses and medics are on duty at each event.
Guests may keep any baseball hit into the stands. Please be courteous to other guests when attempting to catch a foul ball. Major League Baseball rules prohibit guests from interfering with a ball hit into the field of play. Guests who fail to comply with these rules could face immediate ejection from Rangers Ballpark. Texas Rangers management cannot assist with the autographing of foul balls.
First and Third Base Gates open two hours prior to game time for night games and one and one-half hours prior to game time for afternoon games. Home Plate and Center Field Gates at Rangers Ballpark in Arlington open one and one-half hours prior to game time for all games. Guests are encouraged to arrive early to watch batting practice, infield workouts and pre-game ceremonies. Gate openings are subject to change. Season Ticket Holders may use their Season Ticket Holder ID Card to enter through private entrances at Home Plate, First Base, and Third Base Gates.
Guest Relations Office
Guest Relations is located along the Main Concourse behind Home Plate. This personal service center operates from the time Rangers Ballpark in Arlington opens until one hour after the end of the game. Here, guests may obtain information and assistance, offer suggestions, and receive help with any problems during their visit. For information, call (817) 273-5009. To provide feedback when Rangers Ballpark isn't open please call (817) 273-5131.
Promotions Kiosk - near Section 30
Jr. Rangers Kiosk - at the Promotions Kiosk near Section 30 and in the Sports Park in Center Field
The Majestic Grand Slam Shop, located in Center Field, is open year round and carries the largest selection of Rangers merchandise, novelties and licensed MLB apparel. During games, the Majestic Grand Slam Shop is accessible from Vandergriff Plaza. The following gift shops are also open: Authentic Collection Clubhouse across Vandergriff Plaza, Timeless Treasures behind Lower Home Run Porch, New Era Cap Corner behind Section 40, Twins '47 Dugout Shop behind home plate and the Team Shop on the Upper Concourse behind home plate. Merchandise stands throughout Rangers Ballpark also offer jerseys, t-shirts, caps, trading cards, and more.
Multiple parking lots surround Rangers Ballpark in Arlington providing convenient access from major highways. General Parking is available for $15 and primarily located on the north and east sides of the ballpark. General parking passes are available for advance purchase online.
Lexus Valet Parking is available for every game on the north, east, west, and south sides of Rangers Ballpark at a cost of $40 and may be purchased in advance by calling 972-RANGERS x1. Lexus Valet Parking on the north, east, and west sides of the ballpark begin operation three hours prior to the start of each game, and the south location begins operating an hour and a half prior to the start of each game. Lexus Valet locations may reach capacity prior to game time. Real-time updates on the availability of valet service at each location are available at texasrangers.com/valet or by following @RangersInfo on Twitter (twitter.com/RangersInfo). Lexus Valet service is complimentary for drivers of Lexus vehicles, space permitting.
RV Parking ($80) and Bus Parking ($40) is designated on the east side of the ballpark, and handicapped parking is available in select lots.
Reserved season parking areas and regular season parking areas serve suite holders and season ticket holders.
For special parking packages or needs, call 817-273-5002. To view a current parking map and directions, please visit texasrangers.com/parking or call 972-RANGERS.
Two shuttle routes serve patrons parking in lots north of Rangers Ballpark. The red shuttle route stops at the corner of Nolan Ryan Expressway and Road to Six Flags and serves Lots G and N on Baird Farm Road. The blue shuttle route serves fans parking in Lot F with pickups from the west on Baird Farm Road and east on Convention Center Drive. All shuttles stop at Home Plate Gate. Shuttles run three hours pre-game and two hours post-game. Please see the parking map for exact locations.
Rangers Ballpark in Arlington is designed to provide easy access for everyone, including guests with special needs. Wheelchair assistance is available by contacting Guest Relations, asking any staff members to contact Guest Relations, or by calling (817) 273-5009. This service will transport guests from any corner of Rangers Ballpark to any seating location. Post-game assistance is also available. Guests requiring further assistance to the parking areas of Rangers Ballpark may be aided by the Rangers courtesy cart. This service may also be obtained by notifying any staff member. More information on equal access seating, elevators, accessible parking, and wheelchair availability may be obtained at Guest Relations or by calling (817) 273-5131 during normal business hours.
Rangers Captain invites all fans 13 and under to join the Jr. Rangers - the official kids fan club of the Texas Rangers. Members receive a club kit with Rangers merchandise, ticket vouchers to select home games, invitations to "Members Only" events, and VIP "Front of the Line" access to every Sunday afternoon Run the Bases. Sign up online at texasrangers.com, at the Promotions Kiosk at Section 30, or at either Jr. Rangers Kiosk on the main concourse.
Rangers Captain is the official team mascot of the Texas Rangers. It is always a surprise where the team's fun and furry horse will appear, but fans can catch him for a picture or an autograph at every home game. Rangers Captain is also available for seat visits during each home game. Space is limited and advanced purchase is suggested. For information, call (817) 436-5947 or e-mail firstname.lastname@example.org.
Make texasrangers.com your home page and the only website you visit for up-to-the-minute news on the Texas Rangers. It's the best place to keep up with your favorite team
Every Rangers game is covered from Spring Training in Surprise, AZ, to the exciting postseason. In-depth features on your favorite players and coaches is just part of what you'll see at texasrangers.com.
Catch the perspective of other dedicated fans when you read the Texas Rangers Blogs. On the MLBlogs.com, you can learn about all things Rangers including fan Q&A with texasrangers.com writer T.R. Sullivan, and learn about the Rangers extensive farm system with DFW attorney Jamey Newberg.
MLB.com Press Pass gives you free access to the Rangers official game notes before the game. Get the latest news and player status reports straight from the source. There's one convenient location for access to media notes from every team for every regular season game.
Tickets & Merchandise
Purchase your tickets at texasrangers.com, and find information on Rangers Ballpark, driving directions, parking maps, promotions, and special ticket offers. Before you purchase your tickets, check out the seating chart online where you can see the actual view from each section.
Season Ticket Holders, visit My Rangers Tickets to forward your tickets electronically to friends and family, sell your tickets for games you cannot attend, update your contact information, and more.
Find exclusive Texas Rangers items not sold at Rangers Ballpark, including special deals on great merchandise, in the Texas Rangers Online Shop.
Have the Rangers at your fingertips with Team Alerts, now including video highlights, when you text GET RANGERS, receive Sore Updates when you text RANGERS, or have News Updates sent to your phone when you text NEWS. Send each of the three to MLBGO so you know your bases are covered.
Follow games live on texasrangers.com with Gameday, featuring updates for every pitch, play-by-play descriptions, and live box scores.
Audio & Video
Fans can hear all 162 Rangers regular season games live, as well as every game played in Major League Baseball this season, with Gameday Audio. Listen to home or away radio broadcasts in additional languages such as Spanish, French, or Japanese.
Plug in to MLB.com Radio and hear live press conferences, player interviews and in-depth coverage of key events or visit the extensive library of original game radio broadcasts, interviews, and radio programs. Fans can listen to vintage radio with Baseball's Best Audio, including Lou Gehrig and Joe DiMaggio in the 1936 World Series and classic All-Star Games.
If you live or travel outside of the Rangers television network, you can watch Rangers games live with a MLB.TV subscription that offers a full schedule of games so you can enjoy live baseball on your PC!
MLB.TV Premium is back by popular demand and continues to deliver an unparallel baseball experience right to your computer. With video speed of 800k or 1.2MB, the picture quality will be twice as good as last year. This premium service allows you to download MLB.TV Mosaic and check out any six games live, listening to the game you want to hear while you watch them all.
Access MLB.com/downloads service and own entire games, exclusive player features and highlight reels available only on MLB.com. Visit MLB.com on iTunes to get even more access to video downloads. Find games of the year, the All-Star Game, Baseball's Best, Daily Rewind, and more.
texasrangers.com, the only place to get the best Rangers coverage to keep you connected to the team and all of Major League Baseball.
The Texas Rangers will be offering an array of baseball camps at throughout the 2013 season. The camps are designed to teach the fundamentals of hitting, pitching, fielding and base running. Instructors include former Major League players, college coaches, and top area high school coaches.
For additional information, please call (817) 273-5297 or visit texasrangers.com.
The Texas Rangers Youth Ballpark is a state-of-art baseball facility located directly north of Rangers Ballpark in Arlington. This replica of Rangers Ballpark is perfect for youth baseball games, birthday parties, corporate group outings, and day camp trips. It is equipped with fully-staffed concessions, clubhouse, electronic scoreboard, public address system, and field lights. The Texas Rangers Youth Ballpark can be rented any day or time during the week and is also the site of Spring/Fall Tournaments.
For additional information, please call (817) 273-5297 or visit texasrangers.com.
The Texas Rangers have established a donation program to assist with the fundraising efforts of non-profit organizations. Donations include souvenirs, tickets, and autographed items that may be used in auctions, raffles, or as incentives.
All donation requests must be made in writing on the non-profit organization's letterhead with a minimum of six (6) weeks written notice. Complete details »
The Rangers do not provide autographed pictures, postcards, baseballs, cards, or other items, but you are welcome to write each player individually to request an autograph. Enclose a self-addressed, stamped envelope along with the item that you would like autographed.
Address your request directly to the player at:
P.O. Box 90111
Arlington, Texas, 76004-3111.
The Rangers are not responsible for any items sent directly to players.
The Texas Rangers Baseball Foundation was established in 1991 as a non-profit organization that supports community endeavors in the Dallas-Fort Worth Metroplex. Much of the Foundation's work is committed to youth activities through the building of youth baseball parks in the Metroplex, by creating and maintaining a number of youth incentive programs, and by providing an extensive program to award college scholarships to area students. For more information, call (817) 273-5222 or visit texasrangers.com.
The following are trademarks or service marks of Major League Baseball entities and may be used only with permission of Major League Baseball Properties, Inc. or the relevant Major League Baseball entity: Major League, Major League Baseball, MLB, the silhouetted batter logo, World Series, National League, American League, Division Series, League Championship Series, All-Star Game, and the names, nicknames, logos, uniform designs, color combinations, and slogans designating the Major League Baseball clubs and entities, and their respective mascots, events and exhibitions.