The Mariners have created this Guide for Guests with Disabilities to assist in making your experience at Safeco Field the best it can possibly be. For information regarding topics not included, please ask any of our Safeco Field Hosts, stop by one of the Guest Service Centers.
Safeco Field has been designed to meet all structural and service requirements of the Americans with Disabilities Act. All restrooms, ticket windows, drinking fountains, phones, ATMs and counters at points of service are accessible to guests with disabilities.
For more information or to receive braille, large print or CD copies of this brochure contact our Guest Service Department at 206-346-4545.
Assisted Listening Devices (ALD)
State-of-the-art devices that transmit ballpark audio are available for guests with hearing impairments for complimentary use during games. Please stop by the Main Guest Service Center at Section 128 for more information.
Batting Practice Access
In June 2001, the Mariners unveiled a unique program to better serve young guests with disabilities. This program allows mobility-impaired children, 14 years old and under, to have equal access to the field during batting practice (night games only).
The Mariners hit two hours and 35 minutes before game time for one hour. Visitors hit one hour and 35 minutes before game time for 45 minutes. Due to limited availability, guests are encouraged to make reservations prior to arriving at the ballpark. All reservations will be handled on a first come, first served basis. Guests can inquire about date availability and make reservations by contacting the Mariners Guest Service Department at 206-346-4217. Batting practice schedules are subject to change without prior notice.
Disabled Drop-off and Pick-up
Vehicles displaying state-issued disabled parking permits will be allowed to drop off and pick up passengers in designated areas around the ballpark. This location will vary due to anticipated road construction project throughout the season. Please contact the Mariners Customer Service Hotline at 206-346-4001 for the most up-to-date information and drop off areas.
Guests with disabilities may take the elevator inside the Left Field Gate (Main Level Section 146), the Home Plate Gate (Section 131) or the Right Field Gate (Section 114) to access all levels of Safeco Field. The elevator inside the Center Field Gate (Section 191) provides access between the Street Level, the Main Level and the Center Field Bleacher seating area only. An elevator at Section 106 provides access to the Main Level, the Hit It Here Café, the Holland America Suite Deck and the Upper Level.
Safeco Field Hosts have been trained in evacuation procedures. Should an emergency evacuation occur, emergency information would be displayed on the video board, announced on the assisted listening devices and public address system.
First Aid Stations are located at Sections 128 and 329 and are staffed by Seattle Fire Department Medics. If you need immediate assistance please notify any Safeco Field Host, visit the nearest First Aid Station or Guest Services Center.
Gate Times and Access
All gates open two hours prior to game time with the exception of the Center Field Gate and The 'Pen Gate. The Center Field Gate and The 'Pen Gate open 2 1/2 hours prior to game time for the first 1,000 fans for access to The 'Pen presented by ROOT SPORTS. Gate times may vary for special events such as Opening Day, special promotions and the Postseason. All entrances are fully accessible. The Terrace Club Sky Bridge from the Safeco Field Parking Garage is also available for guests with disabilities.
Guest Service Centers
There are three locations to serve you: the Main Level at Section 128, the Upper Level at Section 329 and in The 'Pen presented by ROOT SPORTS (weekends only). Guest Service Representatives can help with questions or comments, stroller and wheelchair storage, First Game Certificates and assistance in finding lost guests or items.
Parking spaces for guests with disabilities are available at the Safeco Field Garage, on a pre-sold and limited day-of-game basis. Only vehicles with state-issued disabled parking plates or permits are allowed in these areas. To pre-purchase disabled parking, please call 206-346-4001 at least 10 business days in advance of game date.
Restrooms are conveniently located throughout the ballpark and are accessible to guests with disabilities. Additionally, there are six family restrooms located at Sections 103, 120, 234, 319, 327 and 332.
Service animals and service animals-in-training for guests with disabilities are welcome at Safeco Field. If you require space for your animal, companion tickets for service animals can be requested through the Ticket Office. Safeco Field Hosts are available to escort any guest who needs a service animal "restroom" to the nearest convenient area outside the ballpark.
Safeco Field offers wheelchair spaces accompanying companion seats throughout the ballpark, available proportionately in all price categories subject to demand. Every effort is made to provide seats adjacent to wheelchair locations for the entire party attending the game.
Tickets can be purchased in person at ticket windows located at Safeco Field, at any Mariner Team Store or online at Mariners.com/Tickets. Tickets can also be purchased by calling the Seattle Mariners at 206-346-4001.
Please mention your need for special seating at the time of ticket purchase.
For information on the many transportation options available to and from the ballpark, guests can visit our website at Mariners.com/Transportation, call 206-346-4001.
TTY Phones are available for guests with hearing impairments and are located on the Main Level near Section 134 and the Upper Level near Section 329.
Safeco Field Named Washington's Most Accessible Stadium
Safeco Field, the home of the Seattle Mariners, was named Washington State's "most accessible stadium" by the Washington Coalition of Citizens with Disabilities in July of 2000, when they awarded Safeco Field their White Ribbon Award.
The WCCD's White Ribbon Awards honor businesses, organizations and/or individuals that have improved access in the community, improved relations and/or cooperation among disability groups, have advocated for resources and programs from which the disability community benefits, have worked to increase awareness and understanding of disability issues in the broader community, and/or served as an inspiring role model for all people by achieving excellence in their chosen field despite their disability.