Q: Where do I find my Season Ticket credential?
A: It is inside your Season Ticket booklet on the same page as your Season Ticket Holder ID card that you use at the Ticket Services office and to get a merchandise discount.
Q: Can I enter the game with just my credential?
A: No you must have a valid ticket for that day's game with your credential in order to enter O.co Coliseum.
Q: I made an exchange and no longer have my tickets printed on the commemorative Season Ticket stock for a game, will I need my credentials to use the Season Ticket Entrance?
A: Yes, if a ticket has been exchanged and is printed on standard ticket stock, all Season Ticket Holders must have their credentials in order to utilize the private entrance.
Q: I purchased extra tickets for friends to attend a game with me. Can they enter through the Season Ticket Holder Entrance too?
A: In order to provide the best service to all of our Season Ticket Holders, only Season Ticket Holders with valid credentials or commemorative Season Tickets can enter the private entrance.
Q: Can I enter through the Season Ticket Holder Entrance more than once if I have a new ticket?
A: An individual Season Ticket Holder with additional tickets may continuously enter the Season Ticket Holder Entrance multiple times in one game, each visit scanning a new and unused game ticket.
Q: Are promotional giveaway items guaranteed at the Season Ticket Holder Entrance?
A: Promotional giveaway items will be available at the Season Ticket Holder Entrance, but numbers delivered to the gate are limited. Based on gate entrance data, an equal percentage of giveaways will be distributed to all entry gates. The A's cannot guarantee promotional giveaway items and we recommend arriving early for the best opportunity to obtain a desired giveaway.
Q: I am the lead name on a season ticket account, but I share with multiple people. Can I receive extra credentials for all parties that share my tickets?
A: We can offer credentials to people that share your account, but the A's must receive detailed contact information on each party. The A's reserve the right to provide additional credentials at our discretion.
Q: I am giving my season tickets to a friend for one game. Can they enter the ballpark through the Season Ticket Holder Entrance?
A: The private entrance is for Season Ticket Holders only. In order to maintain the best experience for our most dedicated fans, guests other than the Season Ticket Holder on the account will not be able to enter through this private entrance.
Q: I have a suite for a particular game. I have my credential. Can my suite party and I enter through the Season Ticket Holder Entrance?
A: Guests without credentials will not be able to enter the ballpark through the Season Ticket Holder Entrance. Only the Season Ticket Holder, with their credential or commemorative Season Tickets, will be able to enter through the private entrance. Additional guests with tickets will be able to enter through any other public gate and meet up once inside O.co Coliseum.
