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2013 Season Ticket Holder Policies and Procedures

Ticket Services Hours We're here to assist you!

The Ticket Services Office at O.co Coliseum, located across from the Oracle Arena Box Office, is open Monday-Friday from 10am-4pm during the season. On game days, the Ticket Services Office is open three hours prior to game time and remains open until the middle of the 7th inning. The Ticket Services Office can be accessed from both the outside of O.co Coliseum and inside O.co Coliseum by walking up the ramp directly behind Section 113 or 120.

Season Ticket Holder Hotline

To make changes to your account, purchase tickets or parking passes, or for general information, Season Ticket Holders can call (510) 568-5600 Monday-Friday from 8:00am-5:00pm. Tickets purchased or redeemed with credit by phone more than one week prior to a game must accept Print @ Home tickets to be sent directly to the email address on the account. Within one week of the game, tickets may be held at Will Call under the account holder's name for a $2.50 charge per order or you may use the Print @ Home option. You may also email us at tickets@oaklandathletics.com, or for the latest Season Ticket Holder information, visit our blog at ticketservices.mlblogs.com.

Exchange Programs Now Available Online!

Starting March 25, 2013, you will be allowed to exchange your 2013 season tickets for different games or for credit to your season ticket account to be used in the 2013 regular season. The Oakland A's offer multiple programs to guarantee full usage of your season tickets. These exchange programs will afford you maximum flexibility during the season.

Advance Ticket Exchange Return tickets online!

Return future tickets online to games you cannot attend at 12pm (noon) 2 days prior to the date posted on your tickets beginning March 25, 2013. Visit oaklandathletics.com/exchange. The 12pm noon 2 days prior to the game date policy is mandatory and you will need to provide your ticket bar code numbers.

You may also exchange tickets in person at the Oakland A's Ticket Services Office or by mail. Please mail the tickets to: Oakland A's Ticket Office, P.O. Box 2220, Oakland, CA 94621 or, as the A's are not responsible for tickets lost in the mail, it is recommended that you send your tickets certified mail to: Oakland A's Ticket Office, 7000 Coliseum Way, Oakland, CA 94621.

If tickets are received 12pm (noon) 2 days prior to the game date, you may either select the game you wish to attend (tickets subject to availability) or exchange future tickets for a credit towards ticket and parking pass purchases to be used during the 2013 regular season only. Once you decide on the game you wish to attend, simply call the A's Season Ticket Holder Hotline, at (510) 568-5600, or stop by the A's Ticket Services Office at the Coliseum.

Please Note:
  • No future game returned ticket credits will be applied to subsequent seasons or to postseason ticket purchases. Credit accumulated via StubHub sales can be applied to subsequent seasons. Credit accumulated via StubHub sales cannot be applied toward postseason ticket purchases.
  • Non-blackout game tickets cannot be exchanged for tickets into blackout games. Blackout game tickets can be exchanged for tickets to other blackout games. Blackout games are Opening Night, St. Louis Cardinals, Chicago Cubs, Boston Red Sox, New York Yankees, and San Francisco Giants. Returned ticket credits cannot be used for tickets to these blackout games.
  • Season Tickets are non-refundable.
  • Returned ticket credits cannot be redeemed for the purchase of Diamond Level or Field Box Seating.
  • Diamond Level, Field Box and Luxury Suite tickets are non-exchangeable.
  • Future game season tickets can be applied toward Luxury Suite purchases. The credit is valid during the 2013 regular season and suites are subject to availability. Phone the A's Luxury Suite Office at (510) 568-5600 to coordinate.
Unused Ticket Exchange Programs More Games! Now applicable to Premium Seating Accounts!

Season Ticket Holders can redeem unused season tickets from 2013 games that have already been played. Redeem these "Expired Tickets" at no charge for the following games*:

  • Tuesday, May 14 @ 7:05pm Texas Rangers
  • Tuesday, June 25 @ 7:05pm Cincinnati Reds
  • Sunday, July 28 @ 1:05pm Los Angeles Angels
  • Thursday, July 31 @ 12:35pm Toronto Blue Jays
  • Wednesday, August 14 @ 7:05pm Houston Astros
  • Monday, August 19 @ 7:05pm Seattle Mariners
  • Sunday, September 8 @ 1:05pm Houston Astros

*Dates and Times of games are subject to change.

Tickets for these games can be exchanged for Field Level, Plaza Level, or Plaza Outfield seats regardless of original location and are subject to availability. One ticket exchanged per new ticket issued.

"Extra Innings" program All Season Ticket Holders may participate · Lower Price · Includes Friday games!

As part of the A's "Extra Innings" program, you may redeem your unused season tickets, "Expired Tickets," from past 2013 games for a ticket to Monday-Friday games in the Field Infield (Sec 124-125, rows 21-38 and 110-109, rows 21-38), Lower Box, Field Level, or Plaza Infield depending on Plan location for $10 per ticket (excludes 4/1, 5/27-5/28, 6/11-6/13, 6/28, 7/2-7/4, and 7/12).

My A's Tickets Online Account Management

My A's Tickets provides all Season Ticket Holders the flexibility to edit account information, purchase season ticket plans and postseason ticket reservations, and transfer season tickets to any party with A's Ticket Transfer. My A's Tickets is found online at oaklandathletics.com/ticketservices. Your login is your season ticket account number, and please contact our Season Ticket Hotline at 510-568-5600 for your password..

Pre-Paid Parking Free Parking Tuesdays!

Only Full Season Ticket Holders who purchased the VIP parking are guaranteed parking spaces for A's only events. For A's games that feature an additional event at the Oracle Arena, it is recommended that you arrive early to ensure a parking space. The A's do not have parking autonomy during dual events. Unused VIP parking passes from a past game may be used as a general lot parking pass for any 2013 game, subject to lot availability.

Season Ticket Holders are able to purchase discounted parking to the general lot, but are not guaranteed a space with pre-paid parking passes. For sold out games, it is recommended that you arrive early to ensure a parking space. Parking is non-refundable and non-exchangeable. There is only one space permitted per parking pass.

General lot parking will be complimentary at Tuesday home games as part of Free Parking Tuesdays. VIP Parking books will feature a VIP Parking Pass for Tuesday games at no cost. Free Parking Tuesdays excludes the San Francisco Giants, New York Yankees, Chicago Cubs and any dual event at the Oracle Arena.

Oakland A's Ticket Reoffer Policy

Tickets can only be reissued to the identified account holder in the Ticket Services Office with valid identification. As it is the sole responsibility of the ticket holder to maintain awareness of the tickets, you may be charged full face value to reissue your tickets if they are lost, destroyed, or left at home. The A's reserve the right to charge an additional $5 service charge per reissued ticket. If your tickets are stolen, the charge will be waived if a valid police report is presented.

Additional Ticket Policy Reminders:
  • Once a Season Ticket or Expired Ticket has been exchanged for a future game, it cannot be re-exchanged.
  • "My A's Tickets" does not allow the ability to exchange season tickets for other games, only transfer or post for sale on StubHub.com.
  • Once a ticket is transferred or sold via My A's Tickets or StubHub.com it cannot be overturned.
  • The Season Ticket Holder discount does not apply to additional individual ticket purchases made outside of the season package. Additional individual tickets, including Pre-OnSale Tickets, are not exchangeable.
  • Fielder's Choice plans must consist of 24 games.
  • Non-Grand Slam plans can only be upgraded to the MVP Box price level in section 109-110 and 124-125.
  • Hit & Run and Sac Fly plans cannot be guaranteed their regular location for Opening Night due to the amount of games in each plan and shared locations. The A's make every attempt to find the closest similar seat location for Opening Night.
  • Prepaid parking passes are non-exchangeable and non-refundable.
  • Tickets purchased via the Season Ticket Holder Hotline can only be sent to the email address on the account or left in Will Call under the account holder's name for $2.50 charge.
  • Tickets purchased or redeemed with credit by phone more than one week prior to a game must accept the Print @ Home ticket delivery option.
  • All 2013 non-season tickets will be priced base on current market value. Pricing can fluctuate based on factors affecting supply and demand.
  • For additional tickets outside of your season ticket package, STHs can purchase the same # of tickets at the regular or premium base price (depending on the opponent) as the # of seats in their package (e.g. an account with a 4-seat package can purchase up to 4 tickets at the regular or premium base price). The maximum # of base price tickets is 6 per account, per game. Any additional tickets beyond that would be at the current dynamic price.
Season Ticket Holder Entrance

Season Ticket Holders now have a private entrance located next to Ticket Services on the West Plaza for increased convenience and an additional entry option on game days. To enter this private entrance on game days, please present your season ticket and Season Ticket Holder credential that came with your season tickets. More Info »