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Mariners Job Opportunities

• Ticket Sales Event & Marketing Coordinator
• Premium Sales Coordinator
• Account Manager, Season Ticket & Suite Sales

Ticket Sales Event & Marketing Coordinator

Job Title: Ticket Sales Event & Marketing Coordinator
Department: Sales
Reports To: Sr. Manager, Account Management
Status: Full-Time, Benefit Eligible, Non-Exempt
Subordinates: None

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of a Ticket Sales Event & Marketing Coordinator reporting to the Sr. Manager, Account Management. The Ticket Sales Event & Marketing Coordinator for the Seattle Mariners will be responsible for supporting the Ticket Sales department with all event, sales and service efforts. This includes the planning and execution of customer events, creation and delivery of direct marketing pieces, and customer retention.

Job Duties and Responsibilities:

• Uphold an extraordinary level of customer service to internal and external clients.
• Plan and execute all sales events.
• Create sales materials and manage delivery to customers and prospects.
• Write and manage delivery of all client communications.
• Support sales team by assisting with management of the sales process.
• Creatively enhance customer experience in all seating areas.
• Maintain and develop website content.
• Involvement in game day activities including, but not limited to, visits to seats, complaint resolution and managing client appreciation events.
• Maintain accurate records in CRM regarding activities, events and sales.
• Accurately track and provide regular reports for management detailing sales revenue and activity level of sales staff.
• Making actionable and insightful recommendations for new products and enhancements.
• Represent the organization in a positive and professional manner at all times.
• Other duties as assigned

Required Qualifications and Experience:

• Four-year degree
• 1-2 years experience in sports, hospitality or entertainment industry preferred.
• Must be highly motivated, organized, professional, and have excellent time management skills.
• Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven drive to achieve extraordinary results.
• Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
• Ability to adhere to time and attendance policies and procedures.
• Flexibility to work evenings, weekends, and holidays.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, May 24, 2013. Application materials should be sent to:

Premium Sales Coordinator

Job Title: Premium Sales Coordinator
Department: Sales
Reports To: Director, Ticket Sales
Status: Full-Time, Benefit Eligible, Non-Exempt
Subordinates: None

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of a Premium Sales Coordinator reporting to the Director, Ticket Sales. The Premium Sales Coordinator for the Seattle Mariners will be responsible for supporting the Sales Department with all sales and service efforts. This includes creating contracts, invoicing, and servicing high end Corporate Package, single game suite, Diamond Club and All-Star Club clients.

Job Duties and Responsibilities:

• Uphold an extraordinary level of customer service to internal and external clients.
• Track and manage suite and ticket reservations for Corporate Package clients.
• Sell additional Diamond Club and All-Star Club tickets to club members.
• Manage Premium inventory with the goal of maximizing revenue.
• Support sales team by assisting with management of the sales process.
• Creatively enhance customer experience in all premium areas.
• Maintain and develop website content.
• Involvement in game day activities including, but not limited to, visits to suites/seats, complaint resolution and managing client appreciation events.
• Maintain accurate records in CRM regarding activities and sales.
• Accurately track and provide regular reports for management detailing sales revenue and activity level of sales staff.
• Making actionable and insightful recommendations for new products and enhancements.
• Represent the organization in a positive and professional manner at all times.
• Other duties as assigned

Required Qualifications and Experience:

• Four-year degree
• 1-2 years experience in sports, hospitality or entertainment industry preferred.
• Must be highly motivated, organized, professional, and have excellent time management skills.
• Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven drive to achieve extraordinary results.
• Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
• Ability to adhere to time and attendance policies and procedures.
• Flexibility to work evenings, weekends, and holidays.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, May 24, 2013. Application materials should be sent to:

Account Manager, Season Ticket & Suite Sales

Job Title: Account Manager, Season Ticket & Suite Sales
Department: Sales
Reports To: Sr. Manager, Account Management
Status: Full-Time, Benefit Eligible, Non-Exempt
Subordinates: None

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of Account Manager reporting to the Sr. Manager, Account Management. Account Managers for the Seattle Mariners are responsible for the sale and renewal of season tickets, single game suites, and corporate packages. This includes, but is not limited to, prospecting and business development, managing the on-going relationship, on-boarding new customers, ticket exchanges, identifying up-selling opportunities, managing renewals as well as converting lost customers into active customers.

Job Duties and Responsibilities:

• Present and sell Mariners products and services to current and potential clients.
• Sell high end suites, season ticket, and corporate packages through relationship building.
• Identify and generate new sales opportunities, including following up on inbound leads, prospecting cold calls, and contacting targeted companies and individuals.
• Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted accounts.
• Prospecting and developing new client relationships.
• Making actionable and insightful recommendations for new products and enhancements.
• Assist with customer on-boarding.
• Renew existing customers and manage day-to-day customer support.
• Convert lost customers into active customers.
• Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
• Meet and exceed all weekly and annual sales and phone goals.
• Involvement in game day activities including, but not limited to, visits to seats/suites, customer events, complaint resolution, and prospect entertaining.
• Uphold an extraordinary level of customer service to all customers and fans.
• Maintain accurate records in CRM regarding activities and sales.
• Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
• Represents the organization in a positive and professional manner at all times.

Required Qualifications and Experience:

• Education: Bachelor's degree
• Minimum of two (2) years experience working in sales, preferably in professional sports or entertainment.
• Demonstrated previous sales success and proficiency with sales concepts. Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.
• Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Detail oriented and ability to effectively manage competing priorities.
• Strong personal computer skills (CRM & Proficient in Microsoft Office).
• Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven experience driving for extraordinary results.
• Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
• Ability to adhere to time and attendance policies and procedures.
• Flexibility to work evenings, weekends, and holidays.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, May 31, 2013. Application materials should be sent to:

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