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Season Ticket Holder Handbook

Season Ticket Holder Services

Lost Tickets
The Twins are able to reprint your tickets, if requested to do so by the account holder of record. A "Seat Authorization Form" must be completed, signed and received by our ticket office for a re-issue to be processed. The form can be provided via email by contacting your Twins account representative or the VIP Season Ticket Holder Phone Line at 612-370-4575. A $5.00/ticket is required to re-issue season tickets.

Alternatively, you may email or print-at-home your season tickets via your my Twins Tickets account. In conjunction, you can access all of your Season Tickets and Sweet Spot ID card through the MLB.com Ballpark app.

Stolen Tickets
If season tickets are stolen, a police report must be filed with the fan's local police department. When the ticket office receives a copy of the police report, duplicate tickets can be issued.

Lost Sweet Spot ID Card
If your Sweet Spot ID card is lost before or during the season, you can access your STH or partner ID card through the Ballpark App found on iPhone and Android devices. For further information on the MLB.com Ballpark app, please call 612-370-4575 or visit twinsbaseball.com/ballparkapp.

Account Management
Changes in account name (individual or organization) are generally not allowed. In some specific instances (i.e. change in the name of a business, a name change related to marital status), a change in account name is allowed; however it will not be made without a proper letter of authorization from the account holder. The transfer of account privileges is not permitted. In the event of any changes, please submit new information in writing to: Minnesota Twins, Attn: Ticket Sales and Service Department, 1 Twins Way, Minneapolis, MN 55403. Your request should include your account number, daytime phone number and authorizing signature. Please note: Corporate accounts will not be changed to an individual name and address without proper written authorization.

Find Season Ticket Holder Partners
SplitSeasonTickets is a fan matching system for existing Season Ticket Holders looking to find partners to share their season tickets and for fans wanting to purchase a smaller package of games from existing Season Ticket Holders. Learn more »

StubHub Customer Service
1-866-788-2482

Tix for Tots
612-384-7419

Single Game Tickets
612-33-TWINS (612-338-9467)

Season Ticket Holder Tiered Pricing
View and download the 2016 tiered schedule. Learn more »

Ticket Sales & Services Staff Roster
Learn more about your Ticket Sales & Services representatives. View roster »

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At the Ballpark

A-Z Guide For All Things Target Field

Getting to Target Field
Learn more about getting to Target Field by car, bike, foot, or Metro Transit.

Disability Access Guide

Concessions

Parking

Gates
Weekdays (Monday - Thursday), gates open 1 1/2 hours prior to the scheduled game time; and on weekends (Friday - Sunday), gates open 2 hours prior to the scheduled game time. New in 2015, Season Ticket Holders are able to enter the Ballpark 30 minutes prior to the general public on select Weekday (Monday-Thursday) games. Season Ticket Holders must enter through Gates 3 or 34 and present a valid Sweet Spot ID card. Please reference the Twins website for any updates, changes or additions to the Twins schedule.

Rainout Policy
Even during inclement weather, the Minnesota Twins will make every effort to play scheduled games. The right to delay the start of the game rests with the home club. Once both team managers meet with the home plate umpire and exchange lineup cards, the right to determine whether the game will be interrupted or terminated is at the discretion of the Umpire-in-Chief. In the event of a postponed or cancelled event, guests are advised to check www.twinsbaseball.com or call us at 1-800-33-TWINS for further information.

Metropolitan Club
Learn more about accessing the Metropolitan Club, the menu, and making a reservation. To contact the Metropolitan Club, call 612-659-3964.

Lost and Found
612-659-3640

Majestic Team Store at Target Field
612-659-3963

Target Field Tours
612-659-3877

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Digital Target Field Experience

Download the MLB.com Ballpark app at twinsbaseball.com/ballparkapp to access your tickets and Sweet Spot ID card on your mobile device.

Learn More

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