Season Ticket Holder Exchange Policies

When you are ready to submit your exchange request, please send an email to your representative with the following information. Please note only the account holder of record can request exchanges.

1. Your Braves' Season Ticket Holder Account Number
2. The game date(s), parking pass(es), and seat location(s) that are being turned in.
3. The desired new game date(s), number of tickets/parking needed, and preferred seating area
4. Payment instructions if applicable (please remember that we have variable pricing and not all game dates have the same value. If there is a balance due, we need to know how to process payment. If there is credit left over, this will remain on your account for future use until the end of the calendar month).
5. Indicate the last 4 digits of the credit card you wish to have the tickets assigned to for FanPass entry at the gate

*Your Client Service representative will confirm when the exchange is complete. The new tickets will appear in your account manager in addition to the games in your season ticket plan.

Please note that exchanges for FanPass accounts can also be completed at any home game in the Season Ticket Holder Clubhouse (STC) at Turner Field. The STC, located across from aisle 128, is open during every home game, from 2 hours prior to first pitch until the end of the 6th inning.

When you are ready to submit your exchange request, please send an email to your representative with the following information. Please note that only the account holder of record can request exchanges without turning in a hard copy of the tickets. Please see the bottom of this page for alternative exchange options.

1. Your Braves' Season Ticket Holder Account Number
2. The game date(s), parking pass(es), and seat location(s) that are being turned in.
3. The desired new game date(s), number of tickets/parking needed, and preferred seating area
4. Payment instructions if applicable (please remember that we have variable pricing and not all game dates have the same value. If there is a balance due, we need to know how to process payment. If there is credit left over, this will remain on your account for future use until the end of the calendar month).
5. Delivery Method For Replacement Seats (Mail, Will Call Pickup, FanPass Tickets, etc.)

*Your Client Service representative will confirm when the exchange is complete. The new tickets will appear in your account manager in addition to the games in your season ticket plan.

Alternative Exchange Options

1. Bring your paper tickets by the Ticket Office Windows.
   • Box Office Hours on days when the Braves do not have a home game
     • Monday through Friday from 9:30am-5pm
     • Saturday from 9:30am-2:30pm
     • Closed on Sunday
   • Box Office Hours when the Braves have a home game
     • Monday through Sunday from 9:30am until the end of the 6th inning
2. Bring your tickets to the Season Ticket Holder Clubhouse (STC) at Turner Field on a game day.
   • The STC is open from 2 hours prior to first pitch until the end of the 6th inning.
3. Mail your tickets to your Client Services Representative
   • Atlanta Braves
     Attn: Your Client Services Representative
     755 Hank Aaron Dr
     Atlanta, GA 30315
   • Please include a note with instructions for the exchange. Refer to steps 1-5 on the email exchange procedure above.
4. Please note that not all game dates are the same value and an extra charge may apply due to the Braves variable pricing schedule.